Frequently Asked Questions
1. Who would be playing on my account, or with me?
All our boosters are ranked at Divine or Divine Elite. We only hire them after a stringent vetting process to make sure our roster consists of the most skilled boosters who also have the best work ethic.
2. Is my Steam account safe?
Definitely. We take account security very seriously, and we have strict instructions for our boosters to follow regarding all customer accounts. Furthermore, your account is protected by the Steam guard/authenticator which means we cannot move items from your inventory or make trades without access to your mobile phone.
3. If I don’t want to give you access to my Steam account, is there still some way to do this?
Yes, you can purchase our duo queue service by selecting the "Duo Queue" option before checkout. We will then pair you up with one of our boosters to play together in a party.
4. How do you handle refunds?
We will cancel and refund any order as long as you ask for it, and as long as we have not completed it. For more information regarding this, please take a look at our refund policy page.
5. How long will my order take to complete?
We generally finish any order within 12 hours from purchase. Take note that this is a rough estimate, and large orders might take longer to finish.
6. Ok, I've made payment. What now?
After your payment goes through, you will be redirected back to our site and to your order page where you can fill up any information required to start on your boost. To get an idea of what this order page looks like, check out this order page demo.
7. Can I request for only certain heroes to be played on my account?
Yes, absolutely. Just make sure you select the “Hero Preferences” option before you checkout. Then on your order page there will be a section for you to input your preferred heroes. Your booster will follow this guideline 100% of the time.
8. What if my booster is being a dick?
If you are having any trouble with you booster, please get in touch with us on customer support and we will assign someone else to your order, and additionally see what else we can do.
9. Can I watch while the booster plays on my account?
Sure you can, just add your account from another one and you can spectate the matches from in-game. If you prefer to watch without the delay and have a live interaction with the booster, you can make your purchase with the “Streaming” option.